2nd Line IT Technician

Overview

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2nd Line IT Technician

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Aspect Marketing Solutions .Location: Sharston, M22 4SNResponsibilities

Act as an escalation point for technical issues unresolved by 1st Line support.Troubleshoot and resolve end user issues.Provide support for remote/hybrid working setups, VPNs, and secure access.Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E).Administer user and permissions on Active Directory and Microsoft 365.Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements.Assist in IT projects, including system upgrades, migrations, and business continuity testing.Person Specification

Strong knowledge of Windows Client OSsKnowledge of Microsoft 365, Active Directory, and Exchange.Understanding of networking (DNS, DHCP, VPNs).Experience with legal IT systems (case/document management, billing, dictation tools).Mobile device management experience (Intune, MobileIron, etc.).Excellent communication skills with the ability to support staff at all levels.High level of confidentiality and ability to work under pressure.Salary and Hours

Salary: £30,000 - £32,000, dependent on experienceStandard working hours: 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday; office-basedBenefits

On-site working at our South Court office23 days holiday rising to 26 days, plus bank/public holidaysExtra holidays: 3 holiday buy backs and an extra day for your birthday after service lengthPrivate medical insurance after 2 years’ service, annual flu jab, and Employee Assistance ProgrammeOnsite gym and team activities; wellness and social initiativesActive social committee with a generous budgetRecruitment Process

Interviews will be conducted via MS Teams and will include scenario-based questioning. Our recruitment policy encourages applications from all.Please click APPLY to be redirected to our website to complete your application. Candidates with experience as IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support or related roles will be considered for this ..... full job details .....