1st / 2nd Line Helpdesk and Desktop IT Support (MSP)

A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support and solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for someone with 2+yrs experience who enjoys variety, mentoring junior colleagues and providing outstanding customer service. If you''re looking to join a stable and supportive company where your experience will be valued and your ideas welcomed, this could be the ideal next step in your career. Position details: Working hours: 40hrs per week, Monday to Friday Salary: £25,000 to £33,000 depending on experience Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly and supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs'' experience in an IT helpdesk or support role, you''ll be confident troubleshooting a range of technical issues across hardware, software and networking and be comfortable taking ownership of tasks, while supporting others. Key responsibilities: Provide 1st and 2nd Line tech support to both customers and internal users Troubleshoot and resolve issues related to hardware, software and ..... full job details .....