2nd Line IT Technician

About UsEstablished in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The RoleWe are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills.

Responsibilities

Act as an escalation point for technical issues unresolved by 1st Line support.

Troubleshoot and resolve end user issues.

Provide support for remote/hybrid working setups, VPNs, and secure access.

Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E).

Administer user and permissions on Active Directory and Microsoft 365.

Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements.

Assist in IT projects, including system upgrades, migrations, and business continuity testing.

Person Specification

Strong knowledge of Windows Client OSs

Knowledge of Microsoft 365, Active Directory, and Exchange.

Understanding of networking (DNS, DHCP, VPNs).

Experience with legal IT systems (case/document management, billing, dictation tools).

Mobile device management experience (Intune, MobileIron, etc.).

Excellent communication skills with the ability to support staff at all levels.

High level of confidentiality and ability to work under pressure.

Salary and Hours

Salary of £30,000 to £32,000, dependent on experience

Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based

Benefits

On-site Working – At our South Court office

23 Days Holiday, rising to 26 days, plus bank/public holidays

Extra Holidays: 3 holiday buy backs and an extra day for your birthday after service length requirement

Looking After Your Health: Private medical insurance after 2 years’ service, annual flu jab and Employee Assistance Programme

Looking After Your Well-being: 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more

Work Life / Balance: Active social committee with generous departmental and firm-wide social budget

Recruitment ProcessInterviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, and our recruitment policy encourages applications from ..... full job details .....