2nd Line It Support Engineer

• 2nd Line IT Support Engineer (Cloud)
• Taunton, Somerset (Hybrid-working)
• Up to -35,000 per year
• Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.)

Skills and Experience:

• Minimum of 3 years'' experience in a similar IT support role
• Experience using service desk tools and remote support software
• Administration experience in medium-sized corporate IT environments, including operational and break/fix activities
• Familiarity with ITIL processes and SLAs
• Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre.
• Cloud knowledge of ideally Azure but AWS also considered
• Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC)
• Windows Server experience
• Provide 2nd Line support remotely, over the phone and on client sites
• Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure
• Contribute to knowledge base documentation and process improvements
• Any knowledge of Intune and PowerShell desirable, but not essential

NB: A valid UK Driving Licence is essential for this role.

The Opportunity:

My client who are a managed service provider in Somerset and they are currently looking for a 2nd Line Support Engineer (Cloud) on a permanent basis.

The role would be excellent for a dynamic, customer-facing individual with strong IT support experience, excellent problem-solving skills and the flexibility to travel to client sites across the UK.

You''ll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations and serving as an escalation point for complex technical issues.

The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills.

Applications:

Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about the technology sector?