2Nd Line It Support Engineer

Overview

2nd Line IT Support Engineer (Cloud) – Taunton, Somerset (Hybrid-working). Up to £35,000 per year. Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.).Responsibilities

Provide 2nd line support remotely, over the phone and on client sites.Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure.Contribute to knowledge base documentation and process improvements.Work as part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations and serving as an escalation point for complex technical issues.Balance technical execution with excellent communication skills; travel to client sites across the UK as required.Qualifications and Skills

Minimum of 3 years\'' experience in a similar IT support role.Experience using service desk tools and remote support software.Administration experience in medium-sized corporate IT environments, including operational and break/fix activities.Familiarity with ITIL processes and SLAs.Strong understanding of Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre.Cloud knowledge of ideally Azure but AWS also considered.Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC).Windows Server experience.Any knowledge of Intune and PowerShell desirable, but not essential.A valid UK Driving Licence is essential.The Opportunity

My client, a managed service provider in Somerset, is currently looking for a 2nd Line Support Engineer (Cloud) on a permanent basis. The role would be excellent for a dynamic, customer-facing individual with strong IT support experience, excellent problem-solving skills and the flexibility to travel to client sites across the UK.You''ll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills.How to Apply

Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about the technology ..... full job details .....