1st/2nd Line Support Engineer - Kent Onsite - £33k + Excellent benefits and career progression Overview: An excellent opportunity has arisen with multi faceted business in Kent for a 1st/2nd Line Support Engineer. You will be responsible for providing IT Support covering multiple sites across the country and perform daily network tasks, maintenance of all systems and offering advice on software and systems to make sure they are running smoothly. Role and Responsibilities: To install, maintain, and upgrade all IT related equipment across the business To provide general support and excellent service to all users and to deal with support queries effectively and in good time in order to reduce staff downtime. Ensure that company servers are up and running and that systems have been backed up with appropriate documentation completed in order for files to be easily restored upon request and that in the event of IT system failure all computer based information held by the company can be fully restored guaranteeing business continuity To maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system. To install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication. Support and train new colleagues to the department ensuring that they are fully aware of system backup procedures and the importance of effective teamwork ..... full job details .....