Position: 2nd Line Support EngineerSalary: 30,000 - 36,000 (DOE) Location: Dartford We are looking for an experienced 2nd Line Support Engineer to join a dynamic and fast-growing IT company. This role is perfect for an IT professional who has strong troubleshooting skills and a broad technical knowledge base. You will be responsible for handling escalated technical issues, managing client IT infrastructure, and working closely with senior engineers on complex IT projects. Experience RequiredIT Systems administration in a Windows environment, preferably in a service provider role.Proficiency in Active Directory, DNS, DHCP, DFS, and Group Policy (GPO).Strong networking knowledge, including managed switches and firewalls.Experience working with Windows Server (Apply online only), Windows 10 and 11, and Mac OS.Familiarity with Microsoft 365, Azure AD, and cloud environments.Prior experience working within a support team, handling escalations.Strong documentation skills and experience handling support ticket systems.Experience with Virtual Environments such as Hyper-V and ESXi.Knowledge of VOIP/Telephony systems. Personal CharacteristicsExcellent verbal and written communication skills.Strong problem-solving skills and ability to provide efficient workarounds.Experience in supporting customers remotely and onsite.Ability to work collaboratively in a team-oriented environment.Adaptable and flexible in a fast-paced setting.Self-motivated with a passion for delivering excellent IT ..... full job details .....