IT Support Engineer - Kent - £30,000 per annum + Excellent benefits + career development Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution. You will be supporting a client based in the US and therefore will be required to support their working hours. Role and Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills and Experience: 2+ years experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN Passionate about IT and providing customer service Package: £30,000-£35,000 depending on skills and experience 25 days holiday + bank holidays ..... full job details .....