1st Line Support

1st Line Support Salary: Up to £25,000 depending on experience plus excellent large company benefits Location: South West London (SW20) - Hybrid workingJob Type: Permanent We are offering an exciting opportunity for an aspiring technical professional to join a busy and growing help desk as a Junior IT Support. This role is ideal for someone looking to support internal users across an O365 estate and eager to grow and develop key skills in MS365 support. Join a leading national business that is heavily investing in a Digital Workplace and IT Infrastructure, with a presence across multiple sites in the UK and Europe Day-to-day of the role: Provide first-line support to internal users, ensuring high-quality assistance and user satisfaction. Troubleshoot and resolve issues related to Office 365 and Windows Technologies. Communicate effectively with a variety of users, offering support and guidance. Utilise ticketing systems such as Service Now to manage and track user requests and incidents. Contribute to the development and improvement of IT support processes and services. Required Skills and Qualifications: Good telephone manner and experience in telephone support. Excellent communication skills with the ability to liaise with a variety of users. Knowledge of O365 is advantageous, as is exposure to Service Now or similar ticketing systems. IT-related qualification such as an apprenticeship or degree is beneficial. A strong desire to develop and grow within a busy IT service ..... full job details .....