1st Line Support

1st Line Support - London 30,000- 32,000 Monday-Friday, 9:00am-5:00pm - Office Based (5 Days per Week)Southwark/Blackfriars Are you an IT Support professional looking for a role where you''ll gain hands-on experience across a diverse technology estate and play a key role in supporting a passionate, creative business? We are partnering with a well-established London-based entertainment and publishing group that has been at the heart of pop culture for decades The RoleAs the first point of contact for IT support across the business, you''ll provide technical assistance to colleagues and help maintain a broad range of systems and technologies. This is an excellent opportunity for someone who enjoys variety, wants exposure to infrastructure and projects, and is eager to expand their technical knowledge within a collaborative in-house IT team. Key ResponsibilitiesProvide first and second-line support to users across the organisation.Install, configure and maintain hardware and software including Windows PCs, Macs, printers, mobile devices, anti-virus solutions and creative software.Support and administer Google Workspace.Manage user onboarding and offboarding processes.Assist with IT projects and the introduction of new technologies.Perform hardware stock management and equipment ordering.Troubleshoot networking issues and support core infrastructure.Ensure support tickets are resolved efficiently and to a high standard. About YouPrevious experience in an IT Support or Service ..... full job details .....