1st Line Service Desk Engineer

A growing, independent MSP supporting SMEs across London and the South East are looking for a customer-focused 1st Line Service Desk Engineer to deliver outstanding support, resolve issues at first contact wherever possible, and build the skills to progress into 2nd Line. This is office based 4 days a week with the option to WFH on Friday''s. What you''ll doProvide first-line technical support across Microsoft 365, Windows 10/11 and networking.Resolve incidents and service requests while delivering excellent customer service.Troubleshoot Microsoft 365, PCs, printers, VPNs, Wi-Fi and connectivity issues.Monitor and respond to alerts using HaloPSA, NinjaOne and Hudu.Escalate complex issues with clear diagnostics and accurate documentation. What we''re looking forAt least 1 year''s commercial IT support experience (MSP experience desirable).Good Microsoft 365 administration and Windows troubleshooting skills.Understanding of DNS, DHCP, TCP/IP and VPNs.Strong communication skills with a genuine customer-first attitude.A desire to learn, develop and build a career in IT. Why join us?Independent, technically led MSP with no private equity ownership.Modern automation-first tools that let you solve problems, not just log tickets.Clear progression into 2nd Line with funded training and certifications.Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.Friendly, supportive team and genuine opportunities to grow as they expand.If you''re looking for a 1st ..... full job details .....