2nd Line Service Desk Engineer

A growing, independent MSP supporting SMEs across London and the South East is looking for a talented 2nd Line Service Desk Engineer to resolve complex technical issues, deliver infrastructure and Microsoft 365 projects, and help mentor the 1st Line team. This is office based 4 days a week with the option to WFH on Friday''s. What you''ll doResolve escalated support issues across Microsoft 365, Windows Server, networking and endpoints.Deliver project work including M365 migrations, Intune deployments and infrastructure upgrades.Troubleshoot hybrid environments, Active Directory, Entra ID and Intune.Improve automation, documentation and service quality using HaloPSA, NinjaOne, CIPP and Hudu.Coach 1st Line engineers and share technical knowledge. What we''re looking for3+ years'' commercial IT support experience, ideally within an MSP.Strong Microsoft 365, Windows Server and Active Directory knowledge.Experience with Intune, Entra ID and networking (VPNs, Firewalls, routing).A structured troubleshooting approach and excellent customer service skills. Why join us?Independent, technically led business with no private equity ownership.Clear progression to 3rd Line and Projects as they grow.Vendor training and funded certification.Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.Modern equipment and a supportive, collaborative team culture.If you''re looking for a role where you''ll build your technical skills, work on varied technologies and have ..... full job details .....