1st Line IT Support and Provisioning Engineer (JML)

Overview

Job Title:

1st Line IT Support and Provisioning Engineer (JML)Reports To:

Head of Product Development and ArchitectureWorking Hours:

40 hours per weekLocation:

London, UKJob Description

Visionist Consulting focuses on transforming the digital platforms, capabilities and processes for government departments, businesses and not-for-profits. The role is onsite at one of Visionist\''s customers BEIS (Business, Energy and Industrial Strategy) and Department of International Trade (DIT).Description Of Role

BEIS and DIT have over 10,500 users to support. The JML team is responsible for onboarding new starters as well as assisting to “move” accounts of employees moving between government departments. The JML team can deal with up to 570 new starters each month and, as part of that, takes care of the account work, asset assignment and deployment to the new starter whilst also maintaining hardware asset management standards. The team handles BAU activities and also supports government fast streamers and Work Experience schemes which follow separate processes around new starters.Key Responsibilities

User Account Creation – From basic user accounts to the creation of Ministerial accounts in Active Directory along with correct group membership.Asset Management – Service Now function to assign equipment and status to each new starter and conform with government standards.Pre-Stage Configuration – Loading profiles onto each laptop within Zscaler, Okta, Teams and other applications required.Deployment – Classroom and remote deployment to groups and individuals.Reporting – Volumes and SLAs of the new starters each month and providing reporting within Service Now on the SLA result.Skills And Experience

Active Directory experience in account creation and Group MembershipWorking Knowledge of Zscaler and OktaO365 experience with Licensing and configurationExperience in presenting to groups of up to 25 peopleTraining experience would be an advantageITIL Foundation certification would be an advantageExperience in Service Now (Request Management)Experience in working in demanding environments and under pressure to deliverMust be smart and presentable and comfortable to interact with Senior Executives and VIPs including Government MinistersSecurity Clearance

is a necessary requirement to work with our clients.How to Apply

To apply, please send your CV and a letter of motivation to: ..... full job details .....