Internal Account Manager Do you enjoy working with people? Do you get a buzz off providing an excellent level of customer service? Why not join our internal sales team, working as an Internal Account Manager at our St Neots site- apply now!Suitable candidates may have carried job titles such as: Customer Service Representative, Customer Service Co-Ordinator.Key Responsibilities To ensure that all customer orders, quotations, CAD requirements, queries, complaints etc. are processed as quickly and efficiently as possible; the target being the day of receipt, any exceptions to be agreed by the Sales Office Manager or Sales Office Supervisor To be the focal point for all contact from customers within a given customer portfolio relating to any issues To receive and action communications from customers and other departments, whether relating to IAM''s own customer portfolio or not. Additionally, to inform colleagues and/or customers of any developments in activities that the IAM is aware of Working independently and seeking guidance from Manager/Supervisor/other departments when necessary To input and feed back to customers, details of work in progress, using the daily production plan; check and follow up any commitments made to customers or other Coveris departments to ensure promises are being met; bringing any anomalies to the attention of the Office Manager, External Sales Manager and customer Pre-empt issues through effective communication; advise production of short lead ..... full job details .....