Join our dynamic team as a Customer Service Executive, where you''ll play a key role in delivering exceptional service and support to our valued clients. If you''re passionate about client satisfaction, maintaining compliance, and ensuring a smooth insurance process, this is the opportunity for you! What You''ll Do: Client Support: Efficiently handle inquiries, policy renewals, claims, and provide expert advice on insurance products tailored to client needs. Policy Management: Ensure timely processing of new business, mid-term adjustments, and premium financing. Debt and Compliance: Address debt queries in line with company policies and FCA regulations. - Complaint Resolution: Resolve complaints with care, escalating where needed, and ensuring complete client satisfaction. Client Relationships: Build and maintain strong relationships through high-quality service and guidance. What We re Looking For: Compliance Focused: Ensure all actions meet FCA standards and Treating Customers Fairly (TCF) principles. Detail-Oriented: Maintain impeccable record-keeping and ensure all processes are completed with accuracy. Proactive Professional Development: Continuously improve your knowledge and skills through training and industry events. Data Protection: Safeguard all client and company information in compliance with the Data Protection Act (2018). What We Offer: Ongoing training and development Opportunities to represent the company at industry events A supportive and ..... full job details .....