Customer Service Manager/ permanent/ up to 55,000My client, a global and well recognised real estate business, are looking for a Customer Service Manager to join their team covering multiple luxury developments. This role will play a crucial part in the delivery of the highest quality homes to customers, ensuring quality assurance is maintained throughout. As a Customer Service Manager, you should come with experience in property and have a solid understanding of managing customer expectations in regard to snagging and defects.Role and Responsibilities:Support customers in their journey to moving into their new home regarding snagging and defectsArrange relevant contractors to complete snagging or replacement worksEnsure all customer complaints are logged and actioned within the agreed time frameIdentify any ongoing trends in defects and work with the relevant teams to prevent these moving forwardCarry out pre completion checks and ensure properties meet standardsRemain in constant communication with all contracting teamsAttend property handovers and assist with property questionsRemain in touch with property owners during their warranty periodWork with relevant housing associations regarding social housing propertiesKeep up to date with reports and maintain systemsCommunicate with all parties in a face-to-face environment and also over email and phone Essential Skills:Previous Experience in a Customer Service Manager/ Property Manager role within the property or real estate ..... full job details .....