School Business Development Account Manager £26,250 basic plus uncapped bonus This job specification is a detailed description of the role, including all key business development responsibilities and requirements as part of continuous personal development. You''ll provide Customer Service department help to develop strong relationships with EDClass clients and customers. Representatives answer customer questions, help resolve problems, process refunds and make suggestions regarding the purchase of additional products and services. Duties: Set up and chase renewal/upgrade orders and increase business renewals through reselling of products and services to existing customers Answer emails from personal and generic EDClass email accounts Contact all schools and MATS in your portfolio Deal with school/parent and student enquiries, including general enquiries Deliver training to EDClass staff on how to use platform Deliver online training to customers and students, including offsite training to schools Plan and host EDChampion events Promptly respond to alert monitor and deal with safeguarding/learner issues Check bug reports and report bugs/developments Create suitable pathways from schools SOW Maintain, track and update customer service spreadsheet Collect feedback/surveys from schools within agreed timescales EDTV integrations Update schools contacts on Active Campaign Create and chase SLA s Cover EDClass support when required Audit customer accounts Support with testing for ..... full job details .....