12 month fixed term contractCompetitive salary + excellent benefits packageImmediate startWe are looking for an individual to join our client, where you will work as part of the existing Quality Assurance team.You will need to have previous Quality Assurance experience or alternatively experience working in Risk and Controls, with a desire to move into a QA role. You will be supporting specific business areas, monitoring day to day operations ensuring company protocols are being followed and feedback to individuals and management your findings. Ideally you will also have worked in either Finance, Insurance, or Banking (regulated environment).You must be a confident, approachable and friendly individual, keen to use your initiative whilst continuing to learn.This is a great opportunity to join an organisation that is going through a lot of change and could offer future career opportunities.Duties:Assessing the performance of a team of agents in an operational areaConducting monitoring activities as outlined in the company''s QA frameworkGathering and analysing data from monitoring activities to support information flow, challenge processes, and perform Root Cause AnalysisProviding feedback to agents and management as neededIdentifying trends and reporting insights to the QA ManagerThe Individual:Previous Quality Assurance Experience is essential as you will need to be able to hit the ground runningKnowledge in the Financial Services or Consumer Credit sectorGood ..... full job details .....