Account Manager FM Service Provider - Healthcare Contract East London and Herts 72,000 + Car + Bonus Insight Executive are working with a leading FM Service Provider to recruit for an Account Manager to deliver the Soft FM Contract on a Healthcare portfolio of sites. The role of Account manager is to ensure efficient and effective soft FM multi service delivery, delivering services provisions in line with agreed budgets and service specifications, monitoring and reporting on the quality of service and financial performance of the contract, The purpose of the role is to be responsible for leading a team of employees to provide an integrated Soft FM service, covering the Cleaning, Patient Catering, Retail Catering, Pest Control, Grounds and Gardens, Linen and Laundry, Portering, Pharmacy Courier, Security, Feminine Hygiene, Window Cleaning, and Vending. Duties of the role: Develop and implement operational procedures for the company. Provide strategic and tactical support to all sites within assigned portfolio of work. Ensure ISO compliance on-sites in the managed portfolio. Oversee the management of all services provided by staff, sub-contractors and the site-based management teams to ensure compliance with the service level agreements and budgetary considerations. Develop and maintain relationships with client/end user decision makers. Ensure professional quality of service delivery and compliance with legislative requirements. Assist in the development of ..... full job details .....