Our client is a prestigious manufacturer of security equipment with over 75 years of industry excellence. Specializing in high-end intercom, access control, and CCTV systems, they are a market leader in providing security solutions for large residential estates and tower blocks.We are currently seeking a Technical Support Engineer to join our team and deliver first-class support to our customers. This is a fantastic opportunity to work in a dynamic, fast-growing company that prioritizes continuous training and personal development.Key Responsibilities:As a Technical Support Engineer, you will:Provide remote technical assistance via email, phone, and remote PC login sessions.Conduct on-site support, performing in-depth diagnostics when remote solutions are not feasible.Commission systems installed by our customers, ensuring proper setup and functionality.Support the sales team with site surveys, reviewing technical specifications, and preparing AutoCAD drawings for installation planning.Offer technical expertise on product performance and application, helping customers with troubleshooting and system configurations.Maintain customer satisfaction by delivering exceptional service, ensuring issues are resolved quickly and professionally.Ideal Candidate:We''re looking for a motivated and technically skilled individual with the following qualifications:2+ years of experience in a technical support or field engineer role.Strong understanding of electronics, IT systems, and ..... full job details .....