Our client is a leading EPA (End Point Assessment) and Awarding Organisation specializing in qualifications and assessments across sectors such as engineering, manufacturing, hospitality, and marine. As a not-for-profit organisation, they are expanding their team to support a growing customer base in the further and adult education sector. This role offers opportunities for professional growth, including training and performance-based bonuses. As a Key Account Manager, you will manage and nurture relationships with existing clients, ensuring customer satisfaction and driving business growth through retention and upselling. You will focus on both EPA and qualification products, promoting the brand and maximising opportunities across a diverse client base. This is a client-centric role that requires strong communication skills, strategic thinking, and a proactive approach. Remote with periodic travel to York and client sites (frequent travel and overnight stays required). Key Responsibilities: Build and maintain strong relationships with clients. Manage and grow assigned accounts through regular engagement. Act as the primary point of contact for clients, addressing issues and ensuring satisfaction. Identify opportunities for upselling and cross-selling services. Develop and implement plans to achieve client retention and growth targets. Track and report key account metrics, including client satisfaction and revenue growth. Collaborate with internal teams to ensure ..... full job details .....