Workplace and Operations Lead

The Workplace and Operations Lead in London will oversee workplace experience and day-to-day building operations across a London portfolio. This visible, client-facing role brings together front-of-house service, building operations and service partner delivery.

The Role

As the Workplace and Operations Lead, you''ll:

• Lead workplace experience, front-of-house and operational support teams.
• Develop workplace programmes and maintain service standards for colleagues and visitors.
• Oversee planned preventive maintenance, minor works and day-to-day building operations.
• Coordinate service partners, contractor inductions and delivery of contracts under your ownership.
• Manage budgets, forecasts, financial targets and timely client reporting.
• Maintain safety and risk procedures, incident response and business continuity plans.

About You

To be successful as the Workplace and Operations Lead, you''ll have:

• Experience in facilities management, building operations, workplace experience, hospitality or a related customer-facing environment.
• Experience leading teams and managing complex site or portfolio service delivery.
• Financial management experience covering budgets, forecasting and cost control.
• Strong communication, stakeholder management and customer service skills.
• Experience working in a regulated environment; financial services experience is preferred.
• Ideally, a relevant degree or equivalent; IWFM or RICS qualifications would be beneficial.

What''s in it for You?

• Salary of £80,000–£90,000 per year.
• Permanent position based at a London client site.
• Monday to Friday working pattern.

Apply Now

To apply for the position of Workplace and Operations Lead, click Apply Now to send your CV to Frankie Cook.

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