Work Coordinator / Admin

ctrg is hiring for a Work Coordinator / Admin in Preston, PR2 9ZDPay and Shift Info: 13.45 per hour Weekly Pay Monday - Friday DaysResponsibilities: Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member. Process urgent requests where these would be missed systemically. Identify any duplicate requests or emails and take relevant action Identify and escalate any customer complaints to Team Leader Proactively contact internal customers to reduce delays with order processing Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes. Ensure the operation key performance indicators (KPI''s) are recorded promptly. Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required. Maintain and report on the team''s standard operation procedures (SOP''s) and training matrix ensuring all data is up to date. Develop good working relationships with internal stakeholders to ensure good two way communication Maintain all Digitising daily and monthly reportsKnowledge and Experience: Good communication skills (verbal and written) and problem solving skills Good telephone manner Good verbal and written English Proficient with MS word, excel and outlook Wilcom embroidery software training will be provided Attention to detailLocation: Preston PR2 9ZDctrg limited is acting as an ..... full job details .....