Work Coordinator / Admin

ctrg is hiring for a Work Coordinator / Admin in Preston, PR2 9ZD

Pay and Shift Info:

- -13.45 per hour
- Weekly Pay
- Monday - Friday Days

Responsibilities:

- Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member.

- Process urgent requests where these would be missed systemically.

- Identify any duplicate requests or emails and take relevant action

- Identify and escalate any customer complaints to Team Leader

- Proactively contact internal customers to reduce delays with order processing

- Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes.

- Ensure the operation key performance indicators (KPI''s) are recorded promptly.

- Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required.

- Maintain and report on the team''s standard operation procedures (SOP''s) and training matrix ensuring all data is up to date.

- Develop good working relationships with internal stakeholders to ensure good two way communication

- Maintain all Digitising daily and monthly reports

Knowledge & Experience:

- Good communication skills (verbal and written) and problem solving skills

- Good telephone manner

- Good verbal and written English

- Proficient with MS word, excel and outlook

- Wilcom embroidery software training will be provided

- Attention to detail

Location: Preston PR2 9ZD

ctrg limited is acting as an employment business in relation to this vacancy.