Wholesale Customer Care and Operations Assistant

Customer Care and Operations AssistantLondon - Hybrid£28,000 - £30,000PermanentWe are working with a growing luxury retailer looking to hire a Customer Care and Operations Assistant to join their dynamic team in London.This is a fantastic opportunity for someone early in their career who has 1-2 years'' experience in customer operations or customer experience, ideally within luxury retail, fashion, D2C or e-commerce.You will play a key role supporting both customer experience and operational processes, acting as the link between customers, internal teams, and logistics partners to ensure orders are delivered smoothly and customers receive an exceptional service.Key responsibilities include: Managing customer queries across email, live chat, social and phoneSupporting wholesale and D2C customer relationshipsOverseeing order fulfilment, returns and logistics coordinationMonitoring stock and working with internal teams and 3PL partnersTracking customer service KPIs and improving processes We''re looking for someone who: Has 1-2 years'' experience in Customer Operations / Customer Service / CXIdeally comes from luxury retail, fashion or D2C e-commerceIs confident using systems such as Shopify, CRM tools or similar platformsHas excellent communication skills and strong attention to detailIs proactive and enjoys problem solving in a fast-paced environment Benefits include:Hybrid working, private medical and dental (after probation), staff discount, pension and career development ..... full job details .....