Wholesale Claims Governance Technical Lead

Overview

Wholesale Claims Governance Technical Lead role at Markel. This position sits within the Wholesale Operations function and collaborates with the broader Claims organisation across Wholesale claims locations (London, Singapore, Australia). The role reports to the Wholesale Governance and Delegated Authority team and interfaces with the Office of the CUO (OCUO), Governance and Delegated Authority, and Compliance teams to deliver a robust claims governance framework.What You’ll Be Doing

Work with the Delegated Authority and Governance Manager and the Wholesale Claims Director to ensure compliance with claims and delegated claims standards, owning the annual review and attestation process.Lead Lloyd’s claims relationship management, including oversight of the Claims Management Principle under the Lloyd’s Principles for Doing Business framework.Own year-end claims financial audit processes and internal audits of claims processes and controls.Drive processes and procedures to ensure compliance with LIC claims handling guidelines.Ensure the claims team has a robust framework aligned with key controls such as peer review and Medicare reporting.Collaborate with the claims leadership team to lead key control responses, including the annual claims manual review and the claims authority matrix.Oversee regulatory changes impacting the claims team and represent the team for governance-related matters.Oversee the claims declinature process and outputs, as well as complaints responses, contributing to the quarterly claims performance meetings and Conduct Oversight Group reports/meetings.Act as the point person for the International Claims Oversight Manager, MD International Claims, and Compliance functions on Wholesale claims governance matters and assist across the wider International claims governance.Our Must-haves

Extensive governance experience, preferably with claims knowledge and/or technical experience.Working knowledge of the Lloyd’s and London market frameworks.Strong stakeholder management skills with proactive oversight of risk control frameworks.Understanding of the consumer duty framework and experience handling regulator expectations.Proven people management skills with ability to develop and provide clear instructions and training.Experience providing qualitative and quantitative reporting with good IT skills (Word, Excel, PowerPoint, Outlook).Who We Are

Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, a holding company for insurance, reinsurance, specialist advisory, and investment operations worldwide.We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further.What’s in it for you?

A great starting salary plus annual bonus and strong benefits package25 days paid holiday plus bank holidays, with the option to buy/sell extra leaveFantastic company pension scheme, private medical and dental cover, life assurance, travel insurance, income protection, season ticket loan, and other benefitsOpportunities to learn new skills and develop in your career with supporting resourcesHow to apply

Choose “Apply Now” to fill out our short application so we can learn more about you.Markel celebrates diversity and is an equal opportunity employer. We consider candidates who meet the role requirements regardless of background and are open to flexible working patterns. For accommodations in the application or interview process, please contact rec@markel.com or call 0161 507 ..... full job details .....