Welfare and Income Assistant

Are you a resilient and adaptable team player? Looking for a resident-facing role in a caring team, where everyone makes a difference?-

Join us as our Welfare & Income Assistant-

Full Time - 35 hours per week-

Permanent-

Office Location:-Croydon-

Patch Area:-Croydon, Sutton & Bromley-

Hybrid working (2 days in the office, alongside resident visits and community-based working)-

Salary:30,754.50 per annum-

Benefits on offer:-25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more.-

Interview Date:-22 July 2026-

Closing Date: 14 July 2026 @ 23:59

We are looking for someone who is passionate about supporting residents and looking to develop their career within housing.-

Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing.-

This is a varied role combining welfare support, financial-inclusion-and tenancy sustainment. You will build positive relationships with residents, partner-agencies-and colleagues to help achieve the best possible outcomes.-

Essential Requirements-

Full UK driving licence

Basic DBS check

Right to work in the UK

What You''ll Bring to ccha-

Experience of working with vulnerable people.-

Experience within housing, support services, customer-service-or a similar resident-focused environment.-

Knowledge or understanding of welfare benefits, gained either professionally or through lived experience.-

Strong communication-and relationship-building skills.-

Good organisational and IT skills.-

The ability to manage a varied workload and work independently when-required.-

A commitment to delivering excellent customer service and positive outcomes for residents.-

About Us-

Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared-Ownership-and outright sales.-

We aspire to build more quality homes and continue to have a positive impact on the local communities in which we-operate. Our focus is on ensuring that our residents are happy and safe in their homes.-

If-you''re-interested, please apply via-(url removed)/-where the full job description can be found.-

Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker