Warranty Administrator

Job Title: Warranty Administrator

Location: Thame

Contract Details: Full time, Permanent

Hours:

Monday to Friday, 9:00am to 5:00pm
Plus 1 in 4 Saturdays, 9:00am to 1:00pm (overtime)

Salary: -26,000 + overtime

Benefits & Perks:

• 25 days holiday rising to 27 with length of service
• Birthday day off + Buy annual leave scheme
• Hybrid working after successful completion of 3-month probationary period (2 days working from home)
• Death in Service - 4x salary from day one
• Critical illness - 2 x salary from day one
• Private Healthcare after 6 months
• Pension scheme
• Free parking
• Modern work facilities

Responsibilities:

You will be the first point of contact for customers, dealers and repairers, ensuring claims are managed efficiently and professionally.

Your duties will include:

• Answering customer calls and emails in a timely and professional manner
• Explaining the claims process clearly and effectively to customers
• Opening and building claims files, ensuring all information is accurately recorded
• Gathering the maximum amount of information at first point of contact
• Liaising with Managers and providing updates on active claims
• Ensuring invoices are checked and processed within agreed timeframes
• Managing customer, dealer and repairer queries via phone and email
• Maintaining accurate records on the company''s bespoke system
• Ensuring all GDPR and compliance procedures are followed
• Registering and escalating complaints or expressions of dissatisfaction where required

Skills and Attributes:

• Excellent customer service and communication skills
• Confidence speaking with customers over the phone and via email
• Strong attention to detail and organisational skills
• Ability to manage multiple tasks and meet deadlines
• A proactive and positive approach to work
• Strong problem-solving abilities
• Reliability, accountability and integrity
• A team-oriented mindset with a collaborative approach.

Desirable Skills:

• Previous experience within a claims, customer service or administration environment.
• Technical knowledge of motor vehicles (advantageous but not essential)

How to Apply:

If you are interested in this wonderful job opportunity, please apply via this job site or reach out to Adecco Aylesbury on (phone number removed).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.