Warranty Administrator

Job Title: Warranty AdministratorLocation: ThameContract Details: Full time, PermanentHours:Monday to Friday, 9:00am to 5:00pm Plus 1 in 4 Saturdays, 9:00am to 1:00pm (overtime)Salary: 26,000 + overtimeBenefits and Perks:25 days holiday rising to 27 with length of serviceBirthday day off + Buy annual leave schemeHybrid working after successful completion of 3-month probationary period (2 days working from home)Death in Service - 4x salary from day oneCritical illness - 2 x salary from day onePrivate Healthcare after 6 monthsPension schemeFree parkingModern work facilitiesResponsibilities:You will be the first point of contact for customers, dealers and repairers, ensuring claims are managed efficiently and professionally.Your duties will include:Answering customer calls and emails in a timely and professional mannerExplaining the claims process clearly and effectively to customersOpening and building claims files, ensuring all information is accurately recordedGathering the maximum amount of information at first point of contactLiaising with Managers and providing updates on active claimsEnsuring invoices are checked and processed within agreed timeframesManaging customer, dealer and repairer queries via phone and emailMaintaining accurate records on the company''s bespoke systemEnsuring all GDPR and compliance procedures are followedRegistering and escalating complaints or expressions of dissatisfaction where requiredSkills and Attributes:Excellent customer service and ..... full job details .....