VP Commercial and Operations

Kody is scaling rapidly across the UK and APAC (HK and China), with plans to expand into new markets including the US and EU. As we grow, operational rigour and commercial excellence are key to delivering on our product promise, winning new clients, and keeping customers happy. We’re looking for a VP of Commercial and Operations who can build scalable structures, lead cross-functional initiatives, and act as a force multiplier across both operational delivery and revenue generation.Reporting directly into senior leadership, you’ll oversee the global operational and commercial strategy, from client onboarding and compliance to sales and partnerships. This is a high-impact role with direct responsibility for building efficient, scalable systems while also driving acquisition, retention, and commercial success across multiple jurisdictions.What You’ll Be Doing:

Lead and scale Kody’s global operational and commercial strategy, with oversight of regional teams across customer delivery, compliance, and salesDevelop and implement scalable systems, tools, and workflows that enable growth, efficiency, and exceptional client experiencesAct as a strategic owner of the end-to-end customer journey, from onboarding through retention, working closely with Product, Technology, Account Management, and Customer OperationsOversee regulatory and compliance frameworks across jurisdictions, ensuring strong risk management and onboarding standardsDirect and support the commercial organisation, including sales and referral teams, to deliver revenue growth and market expansionActively ENGAGE with prospects, partners, and merchants, supporting key negotiations and helping secure high-value contractual agreementsProvide strategic input into hiring, structure, and KPIs across commercial and operational functions, building and mentoring high-performing, accountable teamsChampion a data-led culture, leveraging client feedback, operational metrics, and commercial performance to guide decision-making and drive continuous improvementServe as a senior escalation point for complex client or operational challenges, leading resolution planning with internal stakeholdersDrive the development and refinement of sales, marketing, and operational collateral, ensuring messaging is aligned with market positioning and customer needsRepresent the voice of the customer internally, influencing product, service, and operational enhancements.Partner with executive leadership to shape overall business strategy, ensuring commercial and operational models align with global company goalsWhat We’re Looking For:

7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled servicesProven ability to scale both operations and commercial teams across multiple regionsExperience building revenue-driven strategies while maintaining operational and regulatory rigourStrong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets.Deep understanding of multi-jurisdictional operations (APAC, UK, and ideally US/EU)Cross-functional leadership and stakeholder management expertise, with the ability to align Product, Tech, and Customer teams around shared goalsCommercially minded, data-driven, and relentlessly customer-focusedComfortable switching between strategic leadership and hands-on executionBenefits

Competitive remuneration packageEquity optionsCompany pension schemeEnhanced parental pay and leave25 days holiday + bank holidaysA great new office in London BridgeOpportunity to be part of a friendly, engaged teamThriving collaborative and inclusive company culture (where you can have a real ..... full job details .....