Visitor Services Assistant

Visitor Services AssistantNorthwich Part Time Contract 12.73 an hourIntroductionLove the outdoors and meeting new people? This is a fantastic opportunity to work at the heart of the forest, helping to create unforgettable experiences for every visitor.As a Visitor Services Assistant, you will be the friendly face welcoming guests, providing helpful information, and ensuring facilities remain clean, safe, and accessible. You''ll also play a key role in promoting Forestry England''s work, including events, memberships, and volunteering opportunities.Key DutiesWelcoming visitors and providing friendly, inclusive customer service.Operating the visitor welcome area, handling cash and card payments.Promoting Forestry England memberships and upcoming activities.Responding to visitor enquiries with enthusiasm and accurate information.Helping maintain clean, safe, and welcoming facilities.Completing basic risk assessments and following health and safety procedures.Training in first aid and assisting visitors when required.Carrying out any other reasonable duties as requested by your line manager.RequirementsProven experience delivering excellent customer service, face-to-face and digitally.Ability to work effectively as part of a team.Understanding of health and safety principles, or willingness to learn.Confidence using IT systems, including Microsoft Office.Willingness to work in both indoor and outdoor environments.Desirable ExperienceExperience using electronic admissions or ..... full job details .....