Venue Manager

One of our Hospitality clients require an experienced and passionate Leader to oversee and manage all aspects of running their-multi venue operation.

You will lead all day-to-day operations of a WET trade venue, driving exceptional guest experiences, tight control of commercial performance, and the development of a highly engaged, service led team. -

Main Duties: -

• Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. -
• Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales. -
• Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. -
• Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. -

General Duties:

• Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. -
• Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. -
• Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages and premium serves). -
• Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. -
• Be highly visible during peak trading to support, coach and solve issues in real time. -

Operational Excellence, Safety & Compliance:-

• Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing.
• Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. -
• Maintain full audit readiness across-
• Bar cleanliness and organisation. -
• Food safety. -
• H&S and COSHH. -
• Security, cash handling and stock holding. -
• Brand standards.
• Lead venue opening/closing routines and complete daily operational checks.
• Escalate risks appropriately and own corrective actions. -

Key Knowledge Requirements:

• Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. -
• Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. -
• Proven commercial acumen with experience delivering stock yield targets and improving financial performance. -
• Experience working with multiskilled teams in fast paced, high-volume operations. -
• Strong problem solver with the ability to stay calm and lead during pressured trading periods. -
• Demonstratable experience of leading teams to success, this includes proficiency in:-
• Delivering team training.-
• Setting standards and role modelling this behavio

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