Vehicle Service Advisor

Job Title: Vehicle Service Advisor Location: HarrogateSalary: £27,000 - £36,000 per annumHours: Full time, permanent Are you an experienced automotive professional with a passion for delivering outstanding customer service? Looking to join a fast paced environment where no two days are the same? If so, this could be the perfect opportunity for you! Our client is seeking a proactive and customer focused Vehicle Service Advisor to act as the key link between customers and the workshop, ensuring a seamless and high quality service experience from start to finish.Your duties as Vehicle Service Advisor:Manage all customer interactions throughout the service and repair journey, ensuring a premium experience.Liaise closely with the workshop to coordinate vehicle progress and communicate completion times.Identify customer service and repair requirements, agreeing work scope and timeframes.Upsell additional parts and services where appropriate, adding value to the customer experience.Provide regular updates to customers regarding their vehicle status.Support parts sourcing and distribution to technicians and customers where required.Maintain accurate records, job details and customer communications.Process payments and issue invoices accurately and efficiently.Handle customer queries and complaints in a professional and timely manner.Carry out basic vehicle checks to identify any visible issues or damage.Ensure all vehicle handovers are completed to a high standard.Work ..... full job details .....