User Researcher

Lead User Researcher (Secure Environment)OverviewWe are seeking an experienced Lead User Researcher to support the delivery of a highly secure, business-critical capability.Working as part of a small, specialist project team, you will engage with senior stakeholders and end users operating in a highly controlled setting. Your role will focus on understanding complex user needs, workflows, and behaviours, and shaping how a new service is adopted and supported.This is not a typical digital user research role. Access to users, tools, and environments will be restricted, requiring a pragmatic, adaptable approach and the ability to operate effectively within strict security constraints.Due to the nature of the work, active DV (Developed Vetting) clearance is required.Your work will directly inform business change planning, onboarding strategies, operational processes, and service design.Key ResponsibilitiesPlan and conduct user research within a highly secure environment, adapting methods to align with access and security constraintsEngage with senior stakeholders and end users to understand workflows, challenges, and operational needsDevelop and maintain user personas, journey maps, and process maps reflecting the target user populationLead the production of business change assessments, identifying impacts, training needs, and transition requirementsDefine and document processes for how users and information move into and out of the secure environmentIdentify onboarding ..... full job details .....