User Researcher - SFIA 4

User Researcher Rate: 530/day Inside IR35Duration: 3 months initiallyClearance: Active SC requiredRole OverviewWe are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order and Control Key Responsibilities Plan and conduct user research across digital services and products Identify user needs, behaviours, pain points and opportunities for improvement Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research Analyse research findings and translate them into clear, actionable insights Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams Support iterative design and development by testing concepts, prototypes and live services with users Present research findings clearly to delivery teams and senior stakeholders Ensure research considers accessibility and the needs of users with different levels of digital capability Maintain research artefacts and contribute to the wider evidence base across the programme Skills and ..... full job details .....