User Researcher - SFIA 4

User Researcher

Rate: -530/day Inside IR35

Duration: 3 months initially

Clearance: Active SC required

Role Overview

We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control

Key Responsibilities

* Plan and conduct user research across digital services and products

* Identify user needs, behaviours, pain points and opportunities for improvement

* Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research

* Analyse research findings and translate them into clear, actionable insights

* Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams

* Support iterative design and development by testing concepts, prototypes and live services with users

* Present research findings clearly to delivery teams and senior stakeholders

* Ensure research considers accessibility and the needs of users with different levels of digital capability

* Maintain research artefacts and contribute to the wider evidence base across the programme

Skills & Experience

* Strong experience as a User Researcher within digital or technology programmes

* Experience planning, conducting and analysing user research independently

* Strong understanding of user-centred design and Agile delivery

* Experience working within multidisciplinary teams

* Confident conducting usability testing, interviews and other research methods

* Ability to turn complex research findings into clear insights and recommendations

* Strong stakeholder engagement and communication skills

* Experience working with sensitive, complex or high-profile services would be beneficial

* Previous Home Office, Central Government or GDS experience would be advantageous

* Understanding of the GDS Service Standard and accessibility requirements would be beneficial

Active SC clearance is required for this role.