User Researcher - Digital Customer Experience

User Researcher - Digital Customer Experience Rate: 500 - 535 a dayLocation: LondonWorking pattern: Mostly remote - office circa once a monthDuration: Initially 6 months You will join a global IT consultancy as they deliver digital transformation to a public sector client. We''re looking for an experienced User Researcher to support a busy app project.You''ll be running focus groups and other sessions to really understand what service users need, and turning that into clear, useful insights for the team. You''ll be working closely with a Service Designer, but also need to be comfortable working on your own and taking the lead on research. What we''re looking for:Around 7+ years'' experience in user researchComfortable leading focus groups and speaking to a range of users (patients, clinicians, staff) Able to plan, run and wrap up research with minimal supportExperience working alongside service designers or in multidisciplinary teamsGood at communicating findings in a straightforward, practical wayLeads research for a product or service area from discovery to delivery.Integrates qual/quant evidence, aligns stakeholders and de-risks decisions through experimentation.Plan multi-method research; manage data, consent, accessibility and ethics.Design and evaluate experiments (prototypes, A/B/MVT where appropriate).Your skills and experience:Significant experience delivering user research in NHS, GDS or healthcare environments, including complex services and systemsProven ..... full job details .....