UK Technical Support Specialist

Overview of Role

We are seeking an experienced Technical Support Specialist to support the setup of technical excellence for the UK. Extensive knowledge required of total vehicle systems including powertrain, electrical and diagnostics; fault finding techniques, problem solving aptitude ability to be resourceful, methodical and consistent in approach, following correct process and working within recognised authority and appropriate escalation levels.Reporting to the Technical Service Manager, the role requires a hands-on approach as we scale the business from the ground up. As the Technical Support Specialist, you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in the UK.Providing technical support to the UK network, either remotely or hands on, to end user customers via our UK authorised repairer network. Working with both petrol engine (ICE) and battery electric vehicles (BEV), responsibilities include providing technicians of authorised repairer mentoring, mechanical and electrical diagnostic support with final right first time fix (RFT) remediation. To provide in field support for any Changan product related matters including Warranty, Customer Services, Quality, Engineering investigation for current and new model launches, service clinics, service and recall campaigns and promotional events. Must be prepared to travel domestically, and at times on short notice. Attention to detail, ensuring high levels of performance in the interest of customer satisfaction. This will be aligned with and supported by the teams in UK and China and delivered to the same outstanding levels as the Changan product.

Requirements

Automotive technical qualification and/or relevant experience in the fieldIMI level 3 or 4 BEV / Hybrid vehicle certificate or equivalent qualificationMust be fluent speaking English at a technical levelMust hold a full, clean driving licenceA customer centric approach to every aspect of aftersales operationsExcellent communication skills at all levelsDeliver on promises and commitmentsAble to work on own initiative, as an individual and as part of a teamEvidenced experience of working with Dealers to provide excellent customer serviceGreat communication and interpersonal skills, with the ability to work effectively with international, cross-functional teamsStrong problem-solving skills, with a strategic mindset and the ability to adapt to changing market conditions

Duties and Responsibilities

In depth and broad familiarity with all types of Changan automotive productsIn depth technical knowledge of all vehicle systems for both ICE and BEVTo build successful professional relationships with our authorised repairer network technicians and internally within the businessTo liaise with all necessary parties to research, investigate and administer the required levels of supportAbility to be self-motivated and pro-active from start to finish on all projectsTake actions to sustain and enhance levels of customer satisfaction

Other Features

A culturally enriching role with the opportunity to build something monumentalA diverse, multinational teamStart-up energy within secure corporate structuresCompetitive, rewarding compensation package, based on your qualifications and experience

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Motor Vehicle ..... full job details .....