Technical Support Services Manager

Overview

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.Contract:

PermanentSalary:

Dependant on experience, company car and 20% bonusLocation:

CannockRole details

The Opportunity: Technical Support Services ManagerThe Impact you will have

Comply with company SHEQ (Safety, Health, Environment and Quality) policies.Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigationProviding an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business UnitsCoordinating the field Technical support engineers to ensure timely resolutions of all issues, effectively utilizing relevant technologyEnsuring effective management of the Technical Ticket Portal and deliver findings on a monthly basis, supported with recommendations for improvement areasAnalysing and produce data to identify skill deficiencies and opportunities within in the field and implement corrective actionsExecuting findings and continual fleet monitoring to make recommendations to reduce downtimeDelivering feedback on all technical issues to Regional Engineering Business Managers for the regionEnsuring that all recommendations/closing reports and technical issues are logged formally and comprehensive reports are created and logged on the system and all actions from the report are carried outInteracting with both internal/external customers and relevant manufacturers to resolve technical issues in a timely mannerHolding a regular Technical Meetings with HYG on all technical issues and feed back to the business with the findingsThrough your team, ensure that all service Bulletins have been distributed to the relevant peopleDemonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including Comm Cells, one to one’s and toolbox talks, where training needs can be identified and performance standards can be set and achieved.Deliver a strategic succession plan within the Technical Support Services team, ensuring CPD of team members and resilience to the businessAdditional Regular Commitments

Liaise with the AMS team and through your team plan the activity of audits for the EA engineers.Liaise with Qualitas and plan activity of audits of EngineersFollow up repeat A defect identification and plan follow up audits for relevant EngineerWhat will help you to excel in this role

Accredited mechanical /electrical trade technical apprentice or equivalentCert Ed or equivalentValid driving LicenseExtensive Product KnowledgeExperience of oral and written communicationSubstantial PC Skills (PowerPoint, word, excel, email and internet)Significant knowledge of HandS, Environmental and Quality policy awareness and commitmentWhat you can expect from us

Future development and career opportunitiesCompany Car20% bonusContributory pension scheme with employer contributions up to 6%Profitshare bonus based on business performancePaycare and eyecare health schemeHigh street discountsWhat’s next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touchNot sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to reviewIf you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are ..... full job details .....