Travel Reservations Support Consultant

Travel Reservations Support Consultant Base Salary to 34,000 + 20% annual bonus Hybrid - Surrey Our client is a market leading luxury cruise company offering some of the most unforgettable travel experience worldwide. They offer a bespoke high-end river cruise programme to destinations across Europe, Africa, Asia and the Middle East. Following a record year of growth, revenue and bookings, the business is now expanding its Reservations and Sales Support team and is seeking a Travel Reservations Support Consultant to play a key role in delivering outstanding client service and operational excellence. This is a varied, detail-driven position combining administration, client relations and commercial support, ensuring every booking is managed seamlessly from start to finish. Candidate must have previous customer service and administration support within the travel industry. This role is offered on hybrid bais - Surrey. Travel Reservations Support Consultant Key responsibilities: Managing and maintaining accurate booking files and client records Processing amendments including flight additions, date changes, cancellations and refunds Ensuring all client preferences and details are kept fully up to date Preparing and sending pre-departure documentation to agents and guests Building strong relationships with clients and suppliers Conducting post-travel service calls to support customer retention Promoting Future Cruise Benefits and identifying upsell opportunities Supporting guest ..... full job details .....