Travel Reservations Support Consultant

Travel-Reservations-Support-Consultant

Base-Salary-to34,000-+-20%-annual-bonus

Hybrid-Surrey

Our-client-is-a-market-leading-luxury-cruise-company-offering-some-of-the-most-unforgettable-travel-experience-worldwide.

They-offer-a-bespoke-high-end-river-cruise-programme-to-destinations-across-Europe,-Africa,-Asia-and-the-Middle-East.

Following-a-record-year-of-growth,-revenue-and-bookings,-the-business-is-now-expanding-its-Reservations-&-Sales-Support-team-and-is-seeking-a-Travel-Reservations-Support-Consultant-to-play-a-key-role-in-delivering-outstanding-client-service-and-operational-excellence.

This-is-a-varied,-detail-driven-position-combining-administration,-client-relations-and-commercial-support,-ensuring-every-booking-is-managed-seamlessly-from-start-to-finish.

Candidate-must-have-previous-customer-service-and-administration-support-within-the-travel-industry.

This-role-is-offered-on-hybrid-bais-Surrey.

Travel-Reservations-Support-Consultant-Key-responsibilities:

• Managing-and-maintaining-accurate-booking-files-and-client-records-Processing-amendments-including-flight-additions,-date-changes,-cancellations-and-refunds
• Ensuring-all-client-preferences-and-details-are-kept-fully-up-to-date
• Preparing-and-sending-pre-departure-documentation-to-agents-and-guests
• Building-strong-relationships-with-clients-and-suppliers
• Conducting-post-travel-service-calls-to-support-customer-retention
• Promoting-Future-Cruise-Benefits-and-identifying-upsell-opportunities
• Supporting-guest-relations-queries-and-resolving-issues-effectively
• Driving-revenue-through-upselling-and-cross-selling-opportunities

Travel-Reservations-Support-Consultant-Experience-Required:

• Previous-travel-industry-experience-in-administration,-reservations-or-customer-service-is-essential
• Strong-organisational-skills-with-excellent-attention-to-detail
• Ability-to-prioritise-and-work-effectively-under-pressure
• A-proactive,-customer-focused-approach-with-strong-communication-skills
• A-willingness-to-develop-within-a-high-performing-travel-business

Travel-Reservations-Support-Consultant-Salary-and-benefits:

• Salary-up-to34,000-+-up-to-20%-bonus
• Complimentary-annuial-7-day-cruise-annually-for-you-+-guest
• 23-days-holiday-+-8-bank-holidays
• Educational-trips-&-ship-visits
• Travel-discounts
• Hybrid-working-model
• Company-pension-scheme

For-a-full-confidential-discussion-on-this-role,-please-apply-and-a-member-of-the-team-will-be-in-contact-to-discuss-your-application.