Transport Administrator

Looking for your next challenge in a fast-paced transport environment? Join GXO at Sainsbury''s in Hams Hall, Coleshill, as a Transport Administrator and become a key part of a busy delivery operation where customer service, accuracy, and teamwork are at the heart of everything we do.In this role you will support the day-to-day transport operation where no two days are the same. This is a Fixed Term Contract for 12 months and you will be working full time.We operate a rota - 2 weeks of night - 18:00- 06:00 and 2 weeks of days 06:00- 18:00 (14 shifts over 28 Days).Pay, benefits and more:An hourly rate of £13.0025 days holiday pay, plus 8 bank holidaysWorkplace pensionAccess to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!Opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environmentWhat you''ll do on a typical day:Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customersProvide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journeyMonitor transport and delivery performance, including on-time deliveries, failed drops and KPI reportingInvestigate delivery issues, identify process improvements, and support corrective actions to reduce service failuresMaintain accurate administrative records, compliance ..... full job details .....