Training Team Manager Role- Cambridge

Training Delivery Manager

Location: Cambridge
Monday to Friday
-29,873 to -30,500
Full Time- Permanent

Make a difference by leading high-quality training that saves lives.

My client is looking for a dynamic and driven Training Delivery Manager to lead and develop a team of Trainers. This is a key leadership role responsible for ensuring the effective delivery of our training programmes, maintaining high standards, and driving continuous improvement across the region.

About the Role
As Training Delivery Manager, you will oversee a team of Lead Trainers, Trainers, Trainees, and Apprentices. You''ll play a pivotal role in shaping team performance, ensuring operational excellence, and delivering an outstanding customer experience.

You will:

• Lead, manage, and support a team, including recruitment, development, performance management, and handling day-to-day issues
• Embed a strong performance culture, ensuring regular 1-1s, performance reviews (PDRs), and team meetings are conducted and documented
• Coordinate and deliver high-quality training courses by managing resources, venues, logistics, transport, and accommodation
• Ensure all training meets organisational standards, statutory requirements, and health & safety regulations
• Act as the key local contact for training delivery, resolving issues and liaising with customers and internal stakeholders
• Drive business performance by meeting budgets, targets, and contributing to business planning
• Produce regular performance reports and identify opportunities for improvement
• Work collaboratively with management to enhance course quality, customer confidence, and operational efficiency
• Ensure excellent customer satisfaction, including managing feedback, complaints, and overall delegate experience
• Promote and uphold the values, mission, and vision of St John Ambulance
  

About You
We''re looking for someone who is:

• A confident leader with the ability to motivate and develop teams
• Proactive and able to work independently using their own initiative
• Adaptable, with a willingness to learn and embrace new skills
• Highly organised, with strong communication and problem-solving abilities
• Committed to delivering excellent customer service
• Flexible and able to work unsociable hours when required
• Willing and able to travel extensively as part of the role
  

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.