Tradefloor Support Engineer

OverviewTrade Floor Support Engineer – 3-month contract – London . My Customer is seeking a

Trade Floor Support Engineer

to join our dynamic team supporting high-performance users, including Traders and VIPs, in a high-pressure financial services setting.

The Trade Floor Support Engineer is required onsite 5 days a week in Victoria, London.

Ideal Candidate

Previous experience in a trading floor or high-pressure financial environment

Strong technical troubleshooting across Windows, Microsoft 365, and end-user devices

Familiarity with bespoke trading applications such as Bloomberg

Experience with mobile device management (preferably Microsoft Intune)

Proficiency with service desk tools (Avanti, ServiceNow, etc.)

Understanding of business priorities and ability to triage support based on impact and urgency

Outstanding interpersonal and customer service skills, with the ability to support high-profile users

Key Responsibilities Of The Trade Floor Support Engineer

Provide 1st and 2nd line desktop support to traders, front-office staff, and VIP users

Troubleshoot hardware, software, and bespoke application issues efficiently

Manage and resolve incidents using service desk tools (Avanti preferred, ServiceNow and others acceptable)

Support Microsoft 365 environment and related technologies

Provide meeting room and AV support to ensure high service availability

Support and deploy desktops, laptops, and mobile devices using tools like Intune

Work collaboratively with other IT teams to escalate and resolve complex issues

Maintain a high level of customer service and timely communication throughout issue resolution

The Trade Floor Support Engineer is onsite in Victoria, London 5 days a week.

Please note: This description reflects the information provided and does not imply any guarantees about future employment status.

Additional Information

Seniority level: Entry level

Employment type: Full-time

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