Ticket Sales Advisor

A superb opportunity to work for a Blue-Chip Organisation within the Consumer Sales Department. We are seeking a motivated and customer-focused Ticket Sales Advisor to join the team. As a Ticket Sales Advisor, you will play a key role in delivering an outstanding customer experience while driving ticket sales and revenue. This role combines inbound and outbound sales activity with face-to-face customer interaction, making it ideal for a proactive and commercially minded individual.

Key Responsibilities

• Manage inbound calls and process ticket sales accurately using the ticketing system
• Conduct outbound sales calls to promote and upsell
• Deliver a high standard of customer service across phone and in-person interactions
• Identify opportunities to increase revenue through effective sales techniques
• Maintain accurate customer records and ensure data is updated in real time
• Support operations, including ticket office counter sales
• Meet individual and team sales targets in a fast-paced environment
• Collaborate with internal departments to resolve customer queries efficiently
• Ensure compliance with safeguarding, equality, diversity, and inclusion standards

About You

• Experience working as a Ticket Sales Advisor, Sales Advisor, or in a similar sales/customer service role
• Proven track record in sales, upselling, or call handling environments
• Excellent communication and interpersonal skills with a confident telephone manner
• Ability to work under pressure and meet deadlines in a target-driven environment
• Strong organisational skills and attention to detail
• Proficiency in Microsoft Office (Word, Outlook, Teams)
• Flexible approach to working hours, including some evenings, weekends, and specific events
• Ability to travel between Aston and Bodymoor Heath, near Kingsbury as required,

Benefits

• 25 days holiday + bank holidays
• Free onsite parking
• Complimentary breakfast and lunch
• 30% discount on partner products and services
• Pension scheme with 6% employer contribution
• Access to tickets (subject to availability)
• Employee Assistance Programme (EAP)
• Discounted healthcare with Bupa

The Hours

You will be required to work 35 hours per week (9am to 5pm Monday to Friday), with the option to work one day from home, and be fully flexible to work event days in Aston (this can be Saturdays or Sundays or occasional evenings). Additional hours are also paid by the hour or time can be taken in lieu.

Next steps

If you’re ready to take the next step in your career as a Ticket Sales Advisor, apply today and be part of an exciting matchday experience. Do not miss out on this fantastic opportunity!