Tenant Liaison Officer

OverviewPosition: Tenant Liaison Officer (TLO)

Location: London (E5, E8, WD17, E17, N16, CT11)

Start Date: ASAP | Duration: Ongoing | Rate: £16.00 per hour

Responsibilities

Act as the main point of contact for tenants, keeping them fully updated on the progress and schedule of works.

Arrange appointments, surveys, and access with residents.

Provide clear communication to minimise disruption and address tenant concerns quickly and professionally.

Support vulnerable residents, ensuring their needs are met during refurbishment works.

Record and report resident feedback, complaints, and resolutions to the project team.

Work closely with Site Managers, subcontractors, and the client to ensure smooth project delivery.

Maintain accurate records of tenant correspondence and site visits.

Key Requirements

Previous experience as a Tenant Liaison Officer (TLO) or Resident Liaison Officer (RLO) within social housing refurbishment programmes.

Excellent communication, empathy, and problem-solving skills.

Ability to manage sensitive situations and build trust with residents.

Strong organisational skills with good record-keeping.

Full driving licence and willingness to travel across ..... full job details .....