Tenant Liaison Officer

Tenant Liaison Officer
Location: London (E5, E8, WD17, E17, N16, CT11)
Start Date: ASAP
Duration: Ongoing
Rate: -16.00 per hour

I''m working with a large maintenance and construction provider who specialise in local authority housing works. They are seeking an experienced Tenant Liaison Officer (TLO) to support residents during major refurbishment programmes across London and surrounding areas.

The projects involve kitchens, bathrooms, rewires, rooflines, boilers/heating, windows, and doors, and you will play a vital role in ensuring tenants are informed, supported, and satisfied throughout the works.

Responsibilities:

• Act as the main point of contact for tenants, keeping them fully updated on the progress and schedule of works.

• Arrange appointments, surveys, and access with residents.

• Provide clear communication to minimise disruption and address tenant concerns quickly and professionally.

• Support vulnerable residents, ensuring their needs are met during refurbishment works.

• Record and report resident feedback, complaints, and resolutions to the project team.

• Work closely with Site Managers, subcontractors, and the client to ensure smooth project delivery.

• Maintain accurate records of tenant correspondence and site visits.

Key Requirements:

• Previous experience as a Tenant Liaison Officer (TLO) or Resident Liaison Officer (RLO) within social housing refurbishment programmes.

• Excellent communication, empathy, and problem-solving skills.

• Ability to manage sensitive situations and build trust with residents.

• Strong organisational skills with good record-keeping.

• Full driving licence and willingness to travel across sites.