Tenancy sustainment officer

About the Role Case Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns. Responsibilities Case Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns. Assessments and Support Plans: Conduct home visits and holistic assessments to draft, monitor, and review personalized support action plans. Income Maximization and Benefits: Provide specialist guidance on Universal Credit, Housing Benefit, Discretionary Housing Payments, and debt management. Safeguarding and Welfare: Perform regular welfare checks, identify risks of domestic abuse or exploitation, and submit appropriate safeguarding referrals. Multi-Agency Working: Build and maintain networks with health services, social care, employment training providers, and voluntary organizations. Required Skills Interpersonal and Communication Skills Legal and Financial Knowledge Case Management and Administration Preferred Skills Specialized Professional Knowledge Qualifications and Professional Development Strategic and Adaptive ..... full job details .....