Tenancy Support Caseworker

Tenancy Support Caseworker Location: West Midlands(e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary: £32,300 per annum Vacancy Type: Permanent, Full time (37.5 hours per week) At the organisation, their customers are at the heart of everything they do. They''re looking for a Tenancy Support Caseworker to join their Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring their customers receive high quality, responsive and personalised support. What you''ll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What they''re looking for: Experience in a ..... full job details .....