Tenancy Support Caseworker

Tenancy Support CaseworkerLocation: West Midlands(e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester)Salary: £32,300 per annumVacancy Type: Permanent, Full time (37.5 hours per week)At Stonewater, our customers are at the heart of everything we do. We''re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring our customers receive high quality, responsive and personalised support.What you''ll be doing:Provide tailored support and advice to customers, including regular engagement and home visits.Assess customer needs and develop outcome-focused, person-centred support plans.Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.Attend and contribute to multi-agency meetings to support positive customer outcomes.Maintain accurate case records and ensure effective referrals and follow-up.Build strong local partnerships and help highlight gaps in services within your locality.What we''re looking for:Experience in a customer-focused housing or support service, ..... full job details .....